Terms of Use

Last updated: October 31, 2026

This is a courtesy translation. The Hebrew version is the binding one.

1. General

These terms apply to the use of the chatme website and system, which are operated by Eden Cohen, Licensed Dealer No. 208687566. Opening an account or using the system constitutes acceptance of these terms and of the Privacy Policy.

2. The Service

ChatMe is a cloud-based system for managing leads and sales: CRM, Smart dialer, Voice agent (in pilot), WhatsApp, email, Customer journeys and sending events to Meta. The capabilities available in each account depend on the modules selected.

3. Account and Users

The business is responsible for its users' login credentials, for the permissions it grants them and for every action performed in the account. If unauthorized use is suspected, we must be notified immediately.

4. Prices and Payment

• The subscription is charged monthly according to the price list and according to the modules and the number of reps in the account.
• Usage is charged in addition: call minutes and business-initiated WhatsApp messages beyond the quota.
• Meta's fees for WhatsApp messages are charged in addition, according to Meta's price list.
• Prices are exclusive of VAT. There is no setup fee.

5. Cancellation

The subscription may be cancelled with 30 days' prior notice. The cancellation takes effect at the end of the billing period. After cancellation, the data may be exported for up to 30 days, after which it is deleted.

6. Permitted Use

• Email, SMS and WhatsApp marketing messages are sent only to recipients who have given consent, in accordance with Section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982. Responsibility for obtaining consent lies with the business.
• Use of WhatsApp is subject to the policies of WhatsApp Business and Meta. Any attempt to circumvent them is prohibited.
• The business is responsible for informing its customers that calls are recorded, and for honoring "do not contact" requests.
• The system may not be used for unlawful content, harassment or impersonation.

If the system is used in breach of these terms, we may suspend the account.

7. The Business's Data

The data that the business uploads to the system belongs to the business. ChatMe processes it solely on behalf of the business, as detailed in the Privacy Policy. The business may export its data at any time.

8. Third-Party Services

Some capabilities depend on external providers, such as Meta and telephony providers. We are not responsible for changes, malfunctions or blocks on their part, including Meta's decisions regarding WhatsApp numbers and templates.

9. Availability

We work to keep the system available at all times, but interruptions for maintenance or malfunctions may occur. We will give advance notice of planned work whenever possible.

10. Intellectual Property

The ChatMe system, code, design and marks belong to Eden Cohen. Use of the system does not transfer any rights in them.

11. Limitation of Liability

The system is provided "as is". Our liability for any damage is limited to the amount paid to us in the 12 months preceding the event, and we are not liable for indirect damage, loss of profits or the results of campaigns.

12. Changes to the Terms

We may update these terms. We will notify customers of any material change at least 14 days in advance.

13. Governing Law and Jurisdiction

These terms are governed by the laws of the State of Israel. Exclusive jurisdiction is vested in the courts of Tel Aviv-Jaffa.

14. Contact

edencohen533@gmail.com, 050-5552309, 4 Hanit St., Herzliya.